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FAQs

Please read through here if you have any questions and see if they are already answered!

General

What precautions should be taken with flood damaged HVAC equipment?

IN THE INTEREST OF PUBLIC SAFETY, ECR INTERNATIONAL, INC. SUPPORTS WARNINGS ISSUED BY THE AIR CONDITIONING, HEATING AND REFRIGERATION INSTITUTE (AHRI) THAT RECOMMEND THE REPLACEMENT OF ALL FLOOD DAMAGED HVAC EQUIPMENT REGARDLESS OF ITS AGE. 

Replacing only the operating controls of flood damaged HVAC equipment may not be sufficient if other parts of the equipment like piping, venting, burners, insulation, etc., have been effected by the flood waters. 

IT IS ALWAYS SAFER TO REPLACE RATHER THAN REPAIR 

What kinds of rebates are available to me?

For information on any rebates or incentives on our Olsen units, please visit dsireusa.org. The Database of State Incentives for Renewables & Efficiency® or DSIRE is the most comprehensive source of information on incentives and policies that support renewables and energy efficiency in the United States.

Where can I purchase an Olsen unit?

For information on a local dealer or distributor in your area, please contact us at marketing@ecrinternational.com.

What is the difference between a furnace and a boiler?

While it might seem like you can use the two terms interchangeably, a furnace and a boiler are two markedly different units. The main difference is that a furnace heats air and a boiler heats water. A furnace will heat air that will be moved through a home’s duct system to provide warmth. A boiler will heat water that then flows through the pipes of your home to provide heat.

What is the normal temperature for a hot water heating system?

It depends on the type of hot-water heating system you’re working with. For instance, you’d normally set a hot-water baseboard heating system for a high temperature of 180° F. A radiant-floor heating system, on the other hand, can vary widely, with a supply temperature from 90°F to 130°F, depending on what type of construction and material is covering it (carpeting, hardwood flooring, and ceramic tile). The radiant designer takes all of this into consideration.

Who should I contact to work on my furnace?

It is always recommended that the installer of the furnace be contacted first. If the installer is unable to be contacted or is unable to provide service, a qualified local heating technician should be contacted. In the hands of an inexperienced person, heating equipment can be dangerous: never attempt a repair yourself.

Do I have to register my warranty?

We recommend you register your warranty so we have your information on file should we ever need to contact you in regard to a technical issue.